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Medical Records

The Medical Records / Health Information Management (HIM) Department main number is (972) 269-1666.

Copies of Medical Records

To obtain a copy of your medical records, please complete the Authorization to Release Health Information form (EspaƱol) and provide a copy of your driver's license.

  • You may fax the information to (469) 484-2006.
  • You may mail the information to: Medical City Frisco, ROI Department, 10030 N MacArthur Blvd, Irving, TX 75063

For more information, view the Instructions for Completing the Authorization for Protected Health Information.

The Release of Information office is staffed Monday - Friday from 8:30 am to 4:00 pm and can be reached at (888) 749-7952. For calls left after business hours, your call will be returned the next business day.